Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and more. Shop with confidence at Andy Papa.
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
- Browse our collection and find the products you want
- Select quantity and click "Add to Cart"
- Review your cart and click "Checkout"
- Enter your shipping and payment details
- Confirm your order and complete payment
How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact us at andy@andypapa.com to start the return process.
Can I amend and cancel my order?
We process orders quickly to get them to you as soon as possible. If you need to make changes, please contact us within 2 hours of placing your order — we'll do our best to help!
I have a discount code, how can I use it?
Simply enter your discount code in the "Discount code" box at checkout and click "Apply." The discount will be applied instantly.
(If you don't have a discount code, don't worry — we currently offer automatic discounts when you purchase any two items!)
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
I have problems adding items to my shopping cart?
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
What are the shipping options and costs?
We offer free worldwide shipping on orders over $30. For orders under $30, shipping costs are calculated at checkout based on your location.Orders are processed within 1-3 business days. Shipping times vary by destination — you'll receive a tracking number once your order ships.
Can I add items to an existing order?
Once an order is placed, we're unable to add items to it. However, you can place a new order and we'll combine shipping when possible. Contact us and we'll do our best to help!
What if I have a problem with my order?
If you have any issues with your order — from damaged items to shipping delays — please contact us at andy@andypapa.com and we'll resolve it as quickly as possible. We're here to help!